Keep this list of important Québec emergency and service telephone numbers handy. It includes 911 emergency services, police, fire, ambulance, health advice, poison control, crisis support, community services, road information, utilities and selected municipal contacts.
For an immediate emergency involving danger to life, serious injury, fire or another situation requiring urgent assistance:
911Police · Fire · Ambulance
Call or text 988 for suicide crisis support in Canada. Available 24 hours a day, 7 days a week.
988For suspected poisoning or toxic exposure. In a life-threatening emergency, call 911.
1-800-463-5060General information for the Service de police de la Ville de Montréal. Use 911 for emergencies.
514-280-2222Non-urgent police situations in Québec City that may require police attendance.
418-691-6911These numbers have different purposes in Québec. Do not use 811, 211, 311 or 511 instead of 911 when someone is facing an immediate emergency.
Speak with a nurse about a non-urgent health problem, symptoms, care at home or where to obtain appropriate health services.
811Psychosocial support, information and orientation for social or mental-health-related concerns.
811For people without a family doctor who need guidance toward an appropriate primary-care resource.
811Poisoning and toxic exposure information and assistance.
1-800-463-5060Call or text 988 anywhere in Canada for suicide crisis support. Available 24/7.
988Confidential support for children, teenagers and young adults in Canada. The service is available 24/7.
1-800-668-686824/7 emotional support and crisis intervention for Indigenous people across Canada.
1-855-242-3310Support and information for people affected by sexual violence.
1-888-933-900724/7 information, support and referral services related to domestic and family violence in Québec.
1-800-363-9010Report an electricity outage or damaged Hydro-Québec equipment. The outage line is available 24 hours a day.
1-800-790-2424If an electrical situation creates an immediate danger to public safety, call 911.
911If you smell gas or believe there is an immediate danger, move to a safe location and call 911. Do not remain inside to make a telephone call.
911Many Québec municipalities use 311 for non-emergency municipal requests such as infrastructure, roads, water, signage, waste and other city services.
311For general information from the Service de police de la Ville de Montréal, call:
514-280-2222For emergencies, call 911. Montréal's 311 service is used for non-urgent municipal information and services.
For non-urgent police matters requiring police attendance:
418-691-6911For emergencies, call 911.
Québec public transit systems have their own customer-service telephone numbers. The correct number depends on the city or transit authority.
Search the official website of your local transit authority before travelling.
Montréal public transit customer service and information are provided through the STM.
Visit STM Contact InformationLost-property telephone numbers depend on the transport provider, airport, railway or municipality.
Contact the organization that operates the service where the item was lost.
| Service | Number | Purpose |
|---|---|---|
| Emergency | 911 | Police, fire and ambulance emergencies |
| Health / Info-Santé | 811 | Non-urgent health advice |
| Info-Social | 811 | Psychosocial support — option 2 |
| Suicide Crisis Helpline | 988 | Suicide crisis support by call or text |
| Poison Control | 1-800-463-5060 | Poisoning and toxic exposure |
| Community Services | 211 | Community and social resources in participating regions |
| Municipal Services | 311 | Non-emergency municipal services where available |
| Road Information | 511 | Québec road and travel information |
| Hydro-Québec Outages | 1-800-790-2424 | Power outages and damaged electrical equipment |
| Kids Help Phone | 1-800-668-6868 | 24/7 support for ages 5–29 in Canada |
| SOS Violence Conjugale | 1-800-363-9010 | Domestic and family violence support |
Visitors can use 911 for emergencies. If you are unsure whether a health problem is urgent, 811 can provide health advice in regions where the service is available.
Keep your accommodation address available when contacting emergency services.
Newcomers can use 211 in participating Québec regions to find community resources, including housing, food assistance and newcomer support.
For immediate danger or a serious emergency, always use 911.
Someone is seriously injured, there is a fire, immediate danger to life or another emergency.
911Looking for community, social, housing or newcomer resources in a participating region.
211Need Québec road information or want to report certain road-related situations.
511The emergency number in Québec is 911. It is used for immediate police, fire and ambulance emergencies.
811 provides access to Québec's telephone health and psychosocial services. Option 1 is Info-Santé, option 2 is Info-Social and option 3 is the Primary Care Access Point. For a serious emergency, call 911 instead.
211 is a community information and referral service available in certain Québec regions. It can help connect people with community, public and parapublic resources, including housing and newcomer services.
311 is used by many municipalities for non-emergency municipal services. Availability and the exact services provided through 311 depend on the municipality.
511 is used for Québec road information and certain transportation-related road services. It should not replace 911 when there is an immediate safety emergency.
The Québec Poison Control Centre can be reached at 1-800-463-5060. If the person is in immediate danger, call 911.
Call or text 988 for Canada's Suicide Crisis Helpline. It is available 24 hours a day, 7 days a week. If someone is in immediate danger, call 911.
Hydro-Québec lists 1-800-790-2424 for reporting electricity outages and damaged equipment. The service is available 24 hours a day.
Yes. Visitors and tourists can call 911 for emergencies. Be prepared to provide your location or accommodation address and describe the emergency clearly.
No. 911 is for immediate emergencies. 811 is primarily for non-urgent health, psychosocial and primary-care guidance.
For most people living in or visiting Québec, the most useful numbers to remember are:
This page is a general information guide and is not a substitute for emergency dispatchers, medical professionals, police, firefighters or official government instructions.